Outage in DocuSign

CLM Prod: Smart Rules Running Inconsistently (DIRCA-2238)

Resolved Minor
February 27, 2025 - Started 7 days ago - Lasted 40 minutes
Official incident page

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Outage Details

Some users of CLM Smart Rules may notice the rules missing scheduled executions. The team has identified the cause of the issue and is working on resolvng.
Components affected
DocuSign US12 DocuSign EU11 DocuSign EU21 DocuSign NA11 DocuSign NA21 DocuSign US11
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 02/27/2025 07:27PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 7 days ago - at 02/27/2025 07:05PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 days ago - at 02/27/2025 06:51PM

Some users of CLM Smart Rules may notice the rules missing scheduled executions. The team has identified the cause of the issue and is working on resolvng.

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