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Outage in DocuSign

Salesforce for Gen customers are unable to generate documents (Incident-5122)

Resolved Minor
June 16, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

**DocuSign – Salesforce Gen Document Generation Outage (Incident-5122)** Salesforce for Gen customers were unable to generate documents across four affected components (NA11, NA21, EU11, EU21) for approximately 6.7 hours. The issue was identified and a fix was implemented before the incident was fully resolved. Service was restored as of June 16, 2026 at 11:30 PM UTC.

We are actively investigating this issue.
Components affected
DocuSign NA11 DocuSign NA21 DocuSign EU11 DocuSign EU21

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/16/2026 11:30PM

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

IDENTIFIED 1 day ago - at 06/16/2026 10:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 06/16/2026 10:00PM

We have identified the issue and a fix is being implemented.

INVESTIGATING 1 day ago - at 06/16/2026 08:46PM

We continue to investigate the issue and additional resources have been engaged.

INVESTIGATING 1 day ago - at 06/16/2026 06:28PM

We continue to investigate the issue and additional resources have been engaged.

INVESTIGATING 1 day ago - at 06/16/2026 05:59PM

We continue to investigate the issue and additional resources have been engaged.

INVESTIGATING 1 day ago - at 06/16/2026 04:54PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 06/16/2026 04:52PM

We are actively investigating this issue.

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