Outage in DocuSign

Notification failures when utilising Outlook (Incident 5087)

Resolved Minor

June 12, 2026 - Started 1 day ago - Lasted 34 minutes
Official incident page

Incident Report

Summary AI Generated

DocuSign customers using Outlook experienced delivery notification failures when sending envelopes to signers, affecting all major regions including North America, Canada, Australia, Europe, and Japan. The engineering team applied a fix and monitored telemetry to confirm the resolution. The incident was fully resolved after 34 minutes.

Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.

Components affected

DocuSign NA1 DocuSign NA2 DocuSign NA3 DocuSign NA4 DocuSign CA DocuSign AU DocuSign EU DocuSign JP

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 06/12/2026 06:37AM

We can confirm that this issue is now resolved, thank you for your patience.

MONITORING 1 day ago - at 06/12/2026 06:10AM

A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.

INVESTIGATING 1 day ago - at 06/12/2026 06:04AM

Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.

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