Outage in DocuSign
Errors accessing the sending web application (Incident 5334)
Resolved MinorIncident Report
Summary AI Generated
A small subset of DocuSign customers experienced errors accessing the sending web application across NA1–NA4 environments for approximately 44.5 hours. The issue stemmed from a web cache problem investigated in partnership with DocuSign's CDN provider, with clearing the browser cache serving as a workaround for affected users. The incident was resolved on July 9, 2026.
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/09/2026 05:22PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
INVESTIGATING
10 days ago - at 07/08/2026 03:50PM
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
INVESTIGATING
11 days ago - at 07/08/2026 03:39AM
We continue to investigate with our CDN partner to determine why a very small group of end users are seeing errors. Disabling browser cache completely or completely emptying browser cache and trying again will unblock users. Please contact docusign support if you need assistance.
An update will be provided when a significant update is available.
INVESTIGATING
11 days ago - at 07/08/2026 12:10AM
We are continuing to investigate the web cache issue. A small subset of customers may see an error when accessing the send web application page. Completely emptying the browser cache and trying again is a viable fix.
Updates will be posted when there is a significant update.
INVESTIGATING
11 days ago - at 07/07/2026 11:54PM
We continue to investigate and have engaged external vendor resources
INVESTIGATING
11 days ago - at 07/07/2026 10:26PM
We continue to investigate the issue and additional resources have been engaged.
INVESTIGATING
11 days ago - at 07/07/2026 10:01PM
We continue to investigate the issue and additional resources have been engaged.
INVESTIGATING
11 days ago - at 07/07/2026 09:37PM
We are continuing to investigate this issue.
INVESTIGATING
11 days ago - at 07/07/2026 08:55PM
A small subset of customers may see errors accessing the sending web application. We are actively investigating the underlying cause.
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