Outage in DocuSign
Some customers (including Notary customers) may not be able to authenticate via LexisNexis' Knowledge-Based Authentication, leading to failure in signing envelopes. (Incident 5383)
Resolved MinorIncident Report
Summary AI Generated
A LexisNexis service disruption prevented some DocuSign customers, including Notary users, from completing Knowledge-Based Authentication (KBA), causing envelope signing failures across all major regions (NA, EU, CA, AU, JP). The incident lasted approximately 2 hours before LexisNexis resolved the underlying issue on their end. DocuSign monitored the fix and confirmed full resolution shortly after.
LexisNexis has been made aware of the issue and are currently investigating.
Components affected
DocuSign DEMO DocuSign NA2 DocuSign NA1 DocuSign EU DocuSign CA DocuSign AU DocuSign NA4 DocuSign NA3 DocuSign JPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/14/2026 07:08PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
MONITORING
4 days ago - at 07/14/2026 07:05PM
LexisNexis has reported resolving the issue. We are continuing to monitor.
INVESTIGATING
4 days ago - at 07/14/2026 06:39PM
LexisNexis is continuing to investigate the issue.
INVESTIGATING
4 days ago - at 07/14/2026 05:44PM
LexisNexis is continuing to investigate the issue.
INVESTIGATING
4 days ago - at 07/14/2026 05:09PM
LexisNexis has been made aware of the issue and are currently investigating.
Latest DocuSign outages
Customers may experience errors executing workflows and uploading documents (Incident 5386) - 3 days ago
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