Outage in DocuSign
Some customers may not able to open any CLM documents (Incident 5375)
Resolved MinorIncident Report
Summary AI Generated
**DocuSign CLM Document Access Incident (Incident 5375)** Some customers on EU11 and EU21 infrastructure were unable to open CLM documents. The issue was identified and a fix was implemented, resolving the incident within approximately 25 minutes.
We have identified the issue and a fix is being implemented.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/13/2026 08:19PM
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
IDENTIFIED
5 days ago - at 07/13/2026 07:55PM
We have identified the issue and a fix is being implemented.
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