Check if DonorPerfect is down, recent outages, user-reported issues, and outages map.
DonorPerfect is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more DonorPerfect status data.
IsDown has tracked 145 incidents since started monitoring DonorPerfect status in February 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 26, 2025
05:18 PM EDT
|
Major | Processing Errors Drag-N-Drop Forms & Instacharge | about 2 hours |
|
Sep 04, 2025
09:43 AM EDT
|
Major | Classic Online Forms Errors | about 6 hours |
|
Sep 02, 2025
11:34 AM EDT
|
Major | Errors logging into DonorPerfect | about 3 hours |
|
Aug 15, 2025
10:52 AM EDT
|
Minor | Classic online forms processing errors | about 7 hours |
|
Aug 13, 2025
02:58 PM EDT
|
Minor | Phone Support Unavailable | about 2 hours |
|
Aug 08, 2025
08:07 AM EDT
|
Major | Errors Affecting XML API Key Requests & DP Mobile | about 1 hour |
|
Jul 21, 2025
02:56 PM EDT
|
Major | Classic Online Forms Processing Errors | about 5 hours |
|
Jul 16, 2025
09:58 AM EDT
|
Minor | Email Deliverability Issues Affecting MFA, Password Resets, and System Emails | 1 day |
|
Jun 16, 2025
01:30 PM EDT
|
Major | Errors logging into DonorPerfect | about 3 hours |
|
Jun 12, 2025
05:05 PM EDT
|
Major | Errors Accessing DonorPerfect | about 20 hours |
Error in / application. Connection to the cache provider not established
When I try to log in, it gives me a page of code. Top of the page says: The connection to the cache provider was not established.
Trying to log in. After entering credentials, get "t was not possible to connect to the redis server(s). ConnectTimeout Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it o...
Extremely slow. Can't get into batches to process donations or access donor profiles.
Will not load. Getting stuck on "authenticating user" screen.
I am trying to login and have requested the authentication code twice. I have not received either. It is not in my Junk/SPAM folder either. Please help - I need to login. Thank you
Slow. Not loading tables such as gift lists within donor records
Not sending gift email, slow
Other screens on donor profiles (gifts, pledges, etc) extremely slow to open/won't open (just spinning wheel).
After I sign in, it just keeps loading without ever loading.
Super slow with entering and processing batches.
website not letting me logon. white screen - continuous loading
no pages will load fully
Page not loading. Have internet access, but this page perpetually is in the loading phase and then times out.
Can't connect to site/login. Perpetual loading.
I can't log in to DonorPerfect.
Not loading donor profile
My access to donor perfect is limited to logging in and viewing and cannot edit or add new donations/donors
Error message coming on screen. Can't check staus of support ticket created
not opening, can't connect to network
Will not pull up merge options
Error 503 when trying to login
Getting a "HTTP Error 503. The service is unavailable" error on logging in.
HTTP Error 503. The service is unavailable. This has been going on since at least 3pm EST
Error 503 Service Unavailable
| Component | Status |
|---|---|
| DonorPerfect | OK |
| DPMobile App & XML API | OK |
| DonorPerfect Online Forms | OK |
| SafeSave Payments Gateway | OK |
| DonorPerfect Community | OK |
| ReadySetAuction | OK |
DonorPerfect is a fundraising and donor management software that includes mobile app access, online forms, payment processing, a user community, and auction management tools.
Monitoring DonorPerfect since February 2022
Tracking 6 DonorPerfect services and regions
26 incidents in 2025
Number of Incidents
1 issues
Last incident
17 days ago
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DonorPerfect isn't down. You can check DonorPerfect status and incident details on the top of the page. IsDown continuously monitors DonorPerfect official status page every few minutes. In the last 24 hours, there were 0 outages reported.
DonorPerfect is currently operational. You can check DonorPerfect status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of DonorPerfect being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the DonorPerfect official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
DonorPerfect last outage was on September 26, 2025 with the title "Processing Errors Drag-N-Drop Forms & Instacharge"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor DonorPerfect and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if DonorPerfect is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about DonorPerfect's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor DonorPerfect with maximum flexibility
IsDown monitors DonorPerfect for major outages. A major outage is when DonorPerfect experiences a critical issue that severely affects one or more services/regions. When DonorPerfect marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors DonorPerfect status page for minor outages. A minor outage is when DonorPerfect experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in DonorPerfect status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
DonorPerfect publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors DonorPerfect and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
DonorPerfect and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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