Outage in dotdigital

Issues with Support Livechat

Resolved Minor
March 15, 2022 - Started almost 4 years ago - Lasted 14 days
Official incident page

Incident Report

We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use support@dotdigital.com or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880.

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 03/15/2022 10:51AM

All LiveChat Support functionality is now restored.
We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.

IDENTIFIED almost 4 years ago - at 03/15/2022 10:01AM

We're currently experiencing issues with Livechats into our Support and Customer Service Team. Our Support & Customer Service Team are currently unable to receive/answer any Livechats due to these issues. If you need to contact us urgently, you can use support@dotdigital.com or find our telephone numbers here: https://support.dotdigital.com/hc/en-gb/articles/360011229880.

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