Outage in dotdigital

Log in errors and application slow to respond (All regions)

Resolved Minor
April 12, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Hey folks. We're receiving some reports of errors when logging in and that our application is slower than usual to respond. We're investigating it now, and we'll post an update as soon as we can.
Components affected
dotdigital Europe - Web Application dotdigital North America - Web Application dotdigital Asia Pacific - Web Application dotdigital Global - Login Page

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/12/2023 08:52AM

We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.
Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.

MONITORING over 2 years ago - at 04/12/2023 08:14AM

We applied a fix a few minutes ago. We're now seeing immediate and sustained improvements with our application.
Thanks for your patience while we worked on resolving the issue.
We'll monitor the situation from here and post a final update once we're totally satisfied it's resolved.

INVESTIGATING over 2 years ago - at 04/12/2023 07:49AM

Hey folks. We're receiving some reports of errors when logging in and that our application is slower than usual to respond. We're investigating it now, and we'll post an update as soon as we can.

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