Outage in Dragon (US)

DAX Copilot for Epic Impact Remediated

Resolved Minor

January 19, 2026 - Started 26 days ago - Lasted about 14 hours
Official incident page

Incident Report

DAX Copilot for Epic delivery services have returned to normal for all new encounters recorded after 6:30 PM Eastern on January 19, 2026. For encounters recorded during the incident window on January19, 2026, most will be automatically reprocessed overnight. However, some encounters may require manual reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this manual recovery effort in a follow up communication tomorrow morning.

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Latest Updates ( sorted recent to last )

RESOLVED 26 days ago - at 01/20/2026 02:47PM

This incident has been resolved.

MONITORING 26 days ago - at 01/20/2026 12:33AM

DAX Copilot for Epic delivery services have returned to normal for all new encounters recorded after 6:30 PM Eastern on January 19, 2026.

For encounters recorded during the incident window on January19, 2026, most will be automatically reprocessed overnight. However, some encounters may require manual reprocessing by our engineering team. We will share additional updates on the scope and expected timelines for this manual recovery effort in a follow up communication tomorrow morning.

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