Outage in Dragon (US)

DAX Copilot for DMO Mobile Application

Resolved Minor

March 23, 2026 - Started 24 days ago - Lasted about 24 hours
Official incident page

Incident Report

Summary AI Generated

The DAX Copilot Mobile application experienced login issues for 23.9 hours due to problems with presenting multiple identity providers, affecting users who rely on custom identity providers for authentication. Microsoft identified the problem was caused by version 6.0.16 and advised users to avoid updating to that version during the incident. The issue was resolved by releasing an updated version 6.0.17 through the app store, which users with custom identity providers were recommended to install.

The PMM/DAX Copilot Mobile application is encountering an issue with presenting multiple identity providers. Engineering team is currently working to remediate the issue. During this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

Components affected

Dragon (US) DAX Copilot Mobile - Login

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 03/24/2026 02:33PM

This incident has been resolved.

MONITORING 23 days ago - at 03/24/2026 12:06PM

Updated version of the application has been released as of 8pm ET on 3/23/2026. Version 6.0.17
It is suggested that those utilizing their own identity providers for login take this update to remediate the issue previously encountered.

IDENTIFIED 24 days ago - at 03/23/2026 06:43PM

As remediation, Microsoft has created an updated version of the PMM/DAX Copilot mobile application and submitted it to Apple for approval. Once this has been approved and is available for download we will update this status.
At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

IDENTIFIED 24 days ago - at 03/23/2026 03:52PM

The issue with PMM/DAX Copilot Mobile application has been identified and a remediation effort is underway. Another update is expected this afternoon at approximately 2:30pm ET. At this time, if you are manually updating your product, it is advised to NOT update to 6.0.16

IDENTIFIED 24 days ago - at 03/23/2026 02:45PM

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