Outage in Dragon (US)

Possible DAX Copilot with DMO Issue

Resolved Minor

January 09, 2026 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating reports of issues with Dax Copilot using DMO. Users are reporting blank summary or a refresh error after some inactivity. Temporary work around is to close DAX Copilot window and do a short dictation with DMO, then reopen the Dax Copilot window. More information as it becomes available.

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RESOLVED 3 months ago - at 01/09/2026 10:19PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 01/09/2026 08:55PM

We have identified an issue in DAX Copilot for DMO where some users may encounter errors after a period of inactivity.

Symptoms may include:
- Error message stating: "Refresh failed."
- Blank summaries being returned

Temporary workaround:
- Please close the DAX Copilot window and then reopen DAX Copilot window.

INVESTIGATING 3 months ago - at 01/09/2026 08:14PM

We are currently investigating reports of issues with Dax Copilot using DMO. Users are reporting blank summary or a refresh error after some inactivity.
Temporary work around is to close DAX Copilot window and do a short dictation with DMO, then reopen the Dax Copilot window.

More information as it becomes available.

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