Outage in Dragon (US)

Possible DAX/Dragon Copilot Impact

Resolved Minor

April 16, 2026 - Started 4 days ago - Lasted about 24 hours
Official incident page

Incident Report

Summary AI Generated

Microsoft experienced an intermittent service disruption in their US Data Center that affected DAX Copilot for Dragon Medical One customers for 23.5 hours. Users encountered error messages when trying to display or generate medical summaries through the Dragon Medical One Desktop App and DAX Copilot for Epic. Microsoft identified the root cause, deployed an overnight fix, and confirmed that impacted encounters would recover automatically with no data loss.

Microsoft has identified and is investigating an intermittent service disruption in our US Data Center affecting a subset of DAX Copilot for DMO customers. Symptoms may include: Error messages indicating a problem in displaying summaries. More details will be provided when information is available.

Components affected

Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Availability Dragon (US) DAX Copilot for Epic - Summary Generation & Delivery

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/17/2026 12:49PM

This incident has been resolved.

MONITORING 4 days ago - at 04/16/2026 08:33PM

We are continuing to monitor for any further issues.

MONITORING 4 days ago - at 04/16/2026 08:33PM

A fix will be deployed overnight (with no expected downtime)

MONITORING 4 days ago - at 04/16/2026 03:07PM

Microsoft has identified the root cause of the reported issue related to summary errors affecting a subset of DAX Copilot for DMO customers.
Mitigation steps are currently underway, and encounters recorded during the impacted timeframe are expected to recover automatically.

Note: There will be no data loss for impacted encounters.
At this time, we recommend continuing to use the application as this issue appears to be intermittent. We apologize for any inconvenience and appreciate your continued partnership.

IDENTIFIED 4 days ago - at 04/16/2026 01:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 04/16/2026 01:18PM

Microsoft has identified and is investigating an intermittent service disruption in our US Data Center affecting a subset of DAX Copilot for DMO customers.

Symptoms may include:

Error messages indicating a problem in displaying summaries.

More details will be provided when information is available.

Latest Dragon (US) outages

Possible NMC Impact - 6 days ago

DAX Copilot for EPIC - 10 days ago

Possible DAX/Dragon Copilot Impact - 10 days ago

DAX/Dragon Copilot Impact - 19 days ago

DAX Copilot for DMO Mobile Application - 26 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook