Outage in Dragon (US)
Dragon/DAX Copilot auto styling failure and delayed summaries
Resolved MinorIncident Report
Summary AI Generated
Microsoft's Dragon/DAX Copilot service experienced a 13.5-hour outage affecting summary generation, delivery, and editing capabilities across desktop and mobile applications, as well as Epic integration. The incident caused delayed summaries and auto styling failures across multiple Dragon Medical One and DAX Copilot components. Microsoft implemented remediation steps and reported system improvements while continuing to monitor for stable functionality.
Microsoft is currently investigating an issue impacting:
-- delayed summaries
-- auto styling failures
We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
Components affected
Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Availability Dragon (US) DAX Copilot Mobile - Summary Availability Dragon (US) Dragon Medical One Desktop App w/ Copilot - Summary Editing Dragon (US) DAX Copilot for Epic - Summary Generation & DeliveryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 04/27/2026 11:29PM
Microsoft has taken remediation steps, and we are seeing improvements in system functionality. We will continue to closely monitor to confirm improved behavior.
INVESTIGATING
9 days ago - at 04/27/2026 10:59PM
Microsoft is currently investigating an issue impacting:
-- delayed summaries
-- auto styling failures
We will provide additional updates as they become available.
We apologize for any inconvenience and appreciate your continued partnership while we work to return to normal service levels as quickly as possible.
Latest Dragon (US) outages
DAX/Dragon Copilot for Epic Impact - 8 days ago
Possible DAX/Dragon Copilot Impact - 8 days ago
Possible DAX/Dragon Copilot Impact - 20 days ago
Possible NMC Impact - 22 days ago
DAX Copilot for EPIC - 26 days ago
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