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Outage in Dragon (US)

Potential DAX Copilot for DMO Impact

Resolved Minor
December 17, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Microsoft is investigating a potential issue affecting summary availability in the DMO application for DAX Copilot for DMO customers within our US datacenter. Summary availability in the mobile application is not affected. More details will be provided when information is available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/17/2025 05:49PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 12/17/2025 04:39PM

Microsoft is currently investigating an issue affecting some customers using DAX Copilot for DMO.

Observed Symptoms:
- Summaries are not available within the DMO application.

Important Notes:
- Summary access through the mobile application remains fully functional. Customers can continue viewing summaries on mobile without interruption.
- There is currently no known workaround.
- If urgent summary availability in the EHR is required, please use alternative methods to create and enter the note directly in the EHR. If immediate summary availability in the EHR is not required, you may continue to use the application as normal and access your summaries within DMO once the issue is resolved.

If your organization is impacted, please open a ticket with DAX Copilot Support.

INVESTIGATING about 2 months ago - at 12/17/2025 03:50PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 12/17/2025 03:50PM

Microsoft is investigating a potential issue affecting summary availability in the DMO application for DAX Copilot for DMO customers within our US datacenter. Summary availability in the mobile application is not affected. More details will be provided when information is available.

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