Outage in Dragon (US)
DAX Copilot for EPIC
Resolved MajorIncident Report
Summary AI Generated
DAX Copilot for EPIC users experienced a TLS connection error that prevented visit recordings from loading, displaying the message "Visit recording failed to load. A TLS error caused the secure connection to fail." The issue affected Epic Hyperspace Embedded Launch, Haiku Android, Haiku iOS Enhanced View, and conditionally Haiku iOS Simple view, impacting both audio recording and summary generation capabilities. Microsoft implemented a fix after 1.4 hours and resolved the incident following monitoring.
We currently identified and investigating issue related to DAX Copilot for EPIC users getting an error message in Haiku stating, "Visit recording failed to load. A TLS error caused the secure connection to fail."
Components affected
Dragon (US) DAX Copilot for Epic - Summary Generation & Delivery Dragon (US) DAX Copilot for Epic - Audio RecordingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/10/2026 08:05PM
This incident has been resolved.
MONITORING
5 days ago - at 04/10/2026 07:42PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 04/10/2026 07:23PM
Microsoft is investigating an issue affecting DAX Copilot for EPIC users within our US datacenters.
Symptom:
Error message when attempting to initiate a session in Haiku, "Visit recording failed to load. A TLS error caused the secure connection to fail."
Impact is specifically attributed to:
Epic Hyperspace Embedded Launch
Haiku Android
Haiku iOS Enhanced View
Haiku iOS Simple view (only if the client has any Android users as well)
Note: Simple WebView users will not experience the issue.
Microsoft is actively working on remediation and will provide more information as soon as it is available.
Thank you for your patience and continued partnership.
INVESTIGATING
6 days ago - at 04/10/2026 06:44PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 04/10/2026 06:42PM
We are continuing to investigate this issue.
INVESTIGATING
6 days ago - at 04/10/2026 06:40PM
We currently identified and investigating issue related to DAX Copilot for EPIC users getting an error message in Haiku stating, "Visit recording failed to load. A TLS error caused the secure connection to fail."
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