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Outage in Dragon (US)

Possible NMC Impact

Resolved Minor
April 14, 2026 - Started 1 day ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Microsoft experienced an issue with the Nuance Management Console in their US datacenter caused by recent Edge/Chrome browser updates. The problem affected administrators managing multiple organizations, who experienced issues with the organization dropdown/selector functionality. The incident was resolved after 5.8 hours of troubleshooting and remediation efforts.

Microsoft has identified and is actively troubleshooting an issue affecting Nuance Management Console within our US datacenter following the latest Edge browser update. More details will be provided when information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/14/2026 08:02PM

This incident has been resolved.

IDENTIFIED 1 day ago - at 04/14/2026 02:56PM

Microsoft has identified and is working on remediation on the current NMC issue.
Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.

IDENTIFIED 1 day ago - at 04/14/2026 02:55PM

Microsoft has identified and is working on remediation on the current NMC issue.
Impact is that some admins working with the most recent Edge/Chrome browser updates, that also manage multiple organizations may be experiencing an issue with Orgnaization dropdown/selector.

IDENTIFIED 1 day ago - at 04/14/2026 02:18PM

Microsoft has identified and is actively troubleshooting an issue affecting Nuance Management Console within our US datacenter following the latest Edge browser update.
More details will be provided when information is available.

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