Outage in DrFirst

Intermittent Performance Issues with Multiple Products

Resolved Minor
October 02, 2025 - Started 26 days ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.
Components affected
DrFirst Rcopia Region 2 DrFirst Rcopia Region 5 DrFirst InfinID DrFirst Pharmacy Network - Prescribing DrFirst EPCS IDP (Experian/ID.me) DrFirst PDMP DrFirst Rcopia Region 3 DrFirst Rcopia Staging Environment DrFirst Rcopia Region 4 DrFirst Pharmacy Network - MedHx (US) DrFirst MedHx DrFirst Rcopia Region 1 DrFirst EPCS DrFirst iPrescribe

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 10/02/2025 04:18PM

This incident has been resolved.

MONITORING 25 days ago - at 10/02/2025 04:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 26 days ago - at 10/02/2025 03:49PM

We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.

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