Outage in DrFirst

Intermittent Performance Issues with Multiple Products

Resolved Minor
October 02, 2025 - Started 4 months ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.
Components affected
DrFirst EPCS DrFirst iPrescribe DrFirst MedHx DrFirst Rcopia Region 1 DrFirst EPCS IDP (Experian/ID.me) DrFirst PDMP DrFirst Rcopia Region 2 DrFirst InfinID DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Pharmacy Network - Prescribing DrFirst Rcopia Region 5 DrFirst Pharmacy Network - MedHx (US) DrFirst Rcopia Staging Environment

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/02/2025 04:18PM

This incident has been resolved.

MONITORING 4 months ago - at 10/02/2025 04:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 10/02/2025 03:49PM

We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.

Latest DrFirst outages

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - about 1 month ago
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Intermittent Performance Issues - Pharmacy Network - Prescribing - 2 months ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 2 months ago
Issues with Electronic Prescribing for Controlled Substances (EPCS) - 3 months ago

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