Outage in DrFirst

Intermittent Performance Issues with Multiple Products

Resolved Minor
October 02, 2025 - Started 3 days ago - Lasted 30 minutes
Official incident page

Need to monitor DrFirst outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including DrFirst, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.
Components affected
DrFirst Rcopia Region 2 DrFirst Rcopia Region 5 DrFirst InfinID DrFirst Pharmacy Network - Prescribing DrFirst EPCS IDP (Experian/ID.me) DrFirst PDMP DrFirst Rcopia Region 3 DrFirst Rcopia Staging Environment DrFirst Rcopia Region 4 DrFirst Pharmacy Network - MedHx (US) DrFirst MedHx DrFirst Rcopia Region 1 DrFirst EPCS DrFirst iPrescribe
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/02/2025 04:18PM

This incident has been resolved.

MONITORING 3 days ago - at 10/02/2025 04:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 10/02/2025 03:49PM

We are currently experiencing intermittent performance issues across multiple products due to an ISP (Internet Service Provider) service disruption. Our engineering team is actively working with the provider to restore full service. We will provide updates as more information becomes available.

Latest DrFirst outages

Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 2 days ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 6 days ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 9 days ago
Intermittent Performance Issues with Staging E-Prescribing Desktop (Rcopia) & E-Prescribing Mobile (iPrescribe) - 10 days ago
Investigating Email Verification Code Delays - 23 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook