Outage in DrFirst

Issues with Electronic Prescribing for Controlled Substances (EPCS)

Resolved Minor
October 30, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Specifically Symantec tokens. This is not affecting other token vendors such as OneSpan. Our engineers are aware and working to resolve this as soon as possible. To send a prescription immediately, please check your state EPCS mandate regarding alternate prescribing methods due to an electronic failure.
Components affected
DrFirst EPCS DrFirst iPrescribe DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/31/2025 03:09AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 10/31/2025 02:01AM

Some customers may experience intermittent performance issues with Electronic Prescribing for Controlled Substances (EPCS) at this time. Specifically Symantec tokens. This is not affecting other token vendors such as OneSpan. Our engineers are aware and working to resolve this as soon as possible.
To send a prescription immediately, please check your state EPCS mandate regarding alternate prescribing methods due to an electronic failure.

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