Outage in DrFirst

Cloudflare Global Network Issues

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.
Components affected
DrFirst Backline DrFirst iPrescribe DrFirst EPCS IDP (Experian/ID.me) DrFirst Help Center & Ticket Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 07:37PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/18/2025 03:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 11/18/2025 02:34PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.

IDENTIFIED about 2 months ago - at 11/18/2025 02:26PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 11/18/2025 02:21PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 11/18/2025 02:16PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.

INVESTIGATING about 2 months ago - at 11/18/2025 02:04PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.

Latest DrFirst outages

Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) - about 1 month ago
Intermittent Performance Issues - Pharmacy Network - Prescribing - 2 months ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 2 months ago
Issues with Electronic Prescribing for Controlled Substances (EPCS) - 3 months ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - 3 months ago

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