Outage in DrFirst

Cloudflare Global Network Issues

Resolved Minor
November 18, 2025 - Started 20 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.
Components affected
DrFirst Backline DrFirst iPrescribe DrFirst EPCS IDP (Experian/ID.me) DrFirst Help Center & Ticket Portal

Need to monitor DrFirst outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 11/18/2025 07:37PM

This incident has been resolved.

MONITORING 19 days ago - at 11/18/2025 03:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 20 days ago - at 11/18/2025 02:34PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.

IDENTIFIED 20 days ago - at 11/18/2025 02:26PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.

IDENTIFIED 20 days ago - at 11/18/2025 02:21PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.

IDENTIFIED 20 days ago - at 11/18/2025 02:16PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact. We are continuing to work on a fix for this issue.

INVESTIGATING 20 days ago - at 11/18/2025 02:04PM

We are currently experiencing intermittent issues with a few third-party services due to an ongoing Cloudflare outage. Our teams are actively monitoring the situation and working with affected vendors to minimize impact.

Latest DrFirst outages

Intermittent Performance Issues - Pharmacy Network - Prescribing - 27 days ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - about 1 month ago
Issues with Electronic Prescribing for Controlled Substances (EPCS) - about 1 month ago
Intermittent Performance Issues - EPCS IDP (Experian/ID.me) - about 1 month ago
Total Benefits (Price Transparency) service performance degradation due to third party PBM outage - about 1 month ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook