Outage in DrFirst
Elevated Script Failure Rates - Third-Party Network Delay
Resolved MinorIncident Report
Summary AI Generated
DrFirst experienced elevated prescription script failure rates due to delays in their third-party pharmacy network, causing scripts to remain in pending status and creating a backlog. Scripts pending beyond 120 minutes were automatically marked as failed due to system timeout behavior, though this didn't indicate actual pharmacy rejections. The incident affecting pharmacy network prescribing was resolved after 3.8 hours once the third-party network identified and fixed the source of the delays.
We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner.
Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy.
We are actively working with our third-party network partner to address the delay and reduce the backlog of pending scripts. Further updates will be provided as more information becomes available.
Components affected
DrFirst Pharmacy Network - PrescribingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/13/2026 12:19AM
This incident has been resolved.
IDENTIFIED
3 days ago - at 05/12/2026 08:54PM
Identified - The third-party network has identified the source of the delay and is actively working on a resolution. We will provide another update once we are informed the fix is in place.
As a reminder, scripts that remain pending beyond 120 minutes will be marked as failed in the client system due to system timeout behavior. This does not necessarily reflect an actual rejection by the pharmacy.
INVESTIGATING
3 days ago - at 05/12/2026 08:36PM
We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner.
Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy.
We are actively working with our third-party network partner to address the delay and reduce the backlog of pending scripts. Further updates will be provided as more information becomes available.
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