Outage in DrFirst
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Resolved MinorIncident Report
Summary AI Generated
DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent performance issues across all five regions for 1.3 hours, caused by elevated session authentication errors that affected user access to the application. The service was stabilized and access was restored, with the incident fully resolved after a monitoring period.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Components affected
DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/13/2026 06:06PM
This incident has been resolved.
MONITORING
3 days ago - at 05/13/2026 05:16PM
We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.
INVESTIGATING
3 days ago - at 05/13/2026 04:52PM
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
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