DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent performance issues across all five regions for 1.3 hours, caused by elevated session authentication errors that affected user access to the application. The service was stabilized and access was restored, with the incident fully resolved after a monitoring period.
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This incident has been resolved.
We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
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