Outage in DrFirst

Intermittent Login Issues with E-Prescribing Desktop (Rcopia)

Resolved Major

May 26, 2026 - Started 16 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

DrFirst's E-Prescribing Desktop (Rcopia) experienced intermittent login issues affecting all five regions, with users also reporting problems sending controlled substances electronically due to drug schedule verification failures. The incident lasted 2.5 hours, with login issues resolved first, followed by restoration of electronic controlled substance prescribing functionality. Engineers implemented a fix and monitored the system until full service was restored.

Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

Components affected

DrFirst EPCS DrFirst iPrescribe DrFirst Rcopia Region 1 DrFirst Rcopia Region 2 DrFirst Rcopia Region 3 DrFirst Rcopia Region 4 DrFirst Rcopia Region 5

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 05/27/2026 02:37AM

This incident has been resolved.

MONITORING 16 days ago - at 05/27/2026 02:25AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 05/27/2026 01:52AM

The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.

IDENTIFIED 16 days ago - at 05/27/2026 01:42AM

INVESTIGATING 16 days ago - at 05/27/2026 01:05AM