Outage in DrFirst
iPrescribe Help Center Live Chat Unavailable
Resolved MinorIncident Report
Summary AI Generated
The live chat feature in DrFirst's iPrescribe Help Center was unavailable due to an issue with a third-party service provider. Users could still submit support tickets normally during the outage. The incident was resolved after 21 minutes.
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality.
Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible.
We will provide an update as more information becomes available.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 06/11/2026 05:43PM
This incident has been resolved.
INVESTIGATING
about 11 hours ago - at 06/11/2026 05:24PM
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality.
Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible.
We will provide an update as more information becomes available.
Latest DrFirst outages
Issue affecting user login via LDAP within Backline - about 3 hours ago
Identity Proofing (IDP) Issue - 7 days ago
PDMP Third-Party Incident - 17 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
