Outage in DrFirst
Intermittent Performance Issues - Pharmacy Network - Prescribing
Resolved MinorIncident Report
Summary AI Generated
DrFirst's pharmacy network experienced intermittent performance issues for approximately 7.6 hours on June 26, 2026, affecting customers' ability to send prescriptions. The root cause was a degradation in prescription verification transactions — the loopback acknowledgment confirming delivery by the pharmacy. Engineers identified the issue, implemented a fix, and fully resolved the incident by 8:24 PM ET.
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working to resolve this as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 06/27/2026 12:24AM
This incident has been resolved.
MONITORING
24 days ago - at 06/26/2026 11:29PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
24 days ago - at 06/26/2026 07:29PM
We have identified the root cause and are finalizing the fix.
IDENTIFIED
24 days ago - at 06/26/2026 06:09PM
We are seeing a degradation in verify prescription transactions. Verify is the loopback acknowledgment confirming
delivery by the pharmacy. Our engineers are aware and working to resolve this as soon as possible.
IDENTIFIED
24 days ago - at 06/26/2026 06:08PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
24 days ago - at 06/26/2026 05:19PM
We are continuing to investigate this issue.
INVESTIGATING
24 days ago - at 06/26/2026 04:52PM
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working to resolve this as soon as possible.
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