Outage in DrFirst
Issues with DrFirst US Strategic & Premier Phone Support
Resolved MinorIncident Report
Summary AI Generated
DrFirst's US Strategic & Premier Phone Support was inaccessible to some customers for approximately 4.2 hours on August 25, 2026. The issue affected the Help Center & Ticket Portal, with customers directed to submit support requests via help.drfirst.com during the outage. A fix was implemented and the incident was fully resolved by 1:37 PM ET.
DrFirst US Strategic & Premier Phone Support may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Please log any support request via help.drfirst.com
Thank you for your patience.
Components affected
DrFirst Help Center & Ticket PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/25/2026 05:37PM
This incident has been resolved.
MONITORING
19 days ago - at 08/25/2026 03:02PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
19 days ago - at 08/25/2026 02:21PM
We are continuing to work on a fix for this issue.
IDENTIFIED
19 days ago - at 08/25/2026 01:33PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
19 days ago - at 08/25/2026 01:31PM
DrFirst US Strategic & Premier Phone Support may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Please log any support request via help.drfirst.com
Thank you for your patience.
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