Latency issues observed

We are pleased to confirm that this major incident has now been fully resolved. Over the past 24 hours, we have closely monitored the situation and observed no recurrence or further impact.

The root cause has been identified, and mitigation actions were implemented promptly to prevent any immediate risk of recurrence. Our engineering teams will deploy a permanent solution pending further investigation and development to ensure long-term stability and prevent future occurrences.
To provide transparency, a detailed post-incident report will be made available within the next 5 business days.

We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any further questions or concerns, please do not hesitate to contact our support team.

Thank you,
Dstny Support

We have now identified the root cause of the incident, and mitigation actions have been implemented to prevent any immediate risk of recurrence. However, the major incident will remain in a monitoring state while our engineering teams diligently work on implementing a permanent solution.

Further updates will be provided once a permanent fix has been confirmed. We apologise for any inconvenience caused and appreciate your continued patience during this time.

Dstny Support

Latency remains stable, and we continue to monitor the situation closely. As part of our mitigation plan, the affected organisation was moved to an alternate service node yesterday evening.

We are still investigating the incident in collaboration with our Platform team. While measures have been implemented to reduce the risk of recurrence, the root cause has not yet been confirmed. Therefore, the incident will remain in a monitoring state until the root cause is fully determined.

We will provide the next update within 24 hours. Thank you for your continued patience and understanding.

Latency has now stabilised, and we continue to closely monitor the situation. As part of our mitigation plan, we will be moving the affected organisation to an alternate service node later this evening. This action is designed to prevent further impact and will not cause any disruption to service.

Thank you for your patience and understanding.

Dstny Support

We have confirmed that the impact has returned, and our teams are actively investigating the issue.

Further details will be shared as soon as they become available.

Thank you for your patience and cooperation.

Dstny Support

With this in mind, we are moving the incident into a monitoring state for the next 24 hours while investigations continue. As noted, there is no ongoing risk to customers, and we believe the issue has been mitigated.

We will provide further updates if anything changes during the monitoring period.

Thank you for your patience and cooperation.

Dstny Support

Our teams are continuing to investigate and troubleshoot the underlying cause of the earlier latency issues affecting Dstny Core services, including the ConnectMe application.

Latency continues to remain within normal levels at this time.

We will provide the next update in 1 hour or sooner if there are any significant changes.

Thank you for your patience and cooperation.

Dstny Support

We have confirmed that the impact relates to latency issues affecting Dstny Core services, including the ConnectMe application.

Our teams are continuing to investigate and troubleshoot the underlying cause. At present, latency on the platform appears to have returned to normal levels.

We will continue to monitor the situation closely and provide the next update in 1 hour.

Thank you for your patience and cooperation.

Dstny Support

We are currently investigating a potential major incident affecting ConnectMe in the EU West region, following internal alerts indicating possible latency within the system.

Our teams are actively working to determine the scope of the issue, and we will provide updates every 60 minutes as more information becomes available.

If your customers experience service issues this morning, please contact Support. Possible symptoms may include slow navigation within the ConnectMe client and login difficulties.

Thank you for your patience while we work to resolve this matter.

Dstny Support