Delays with log ingestion for customers in the Americas AWS region

We are aware of and are investigating issues related to delays with log ingestion in the Americas AWS region. We will continue to provide updates as they become available.

We have identified the impacted clusters and we are in the process of performing a rolling restart of the cluster nodes. We will continue to provide further updates as they become available.

We have noticed in addtion to the delay of the log ingestion, some customers may also experience drop of the log ingestion. This is only impacting customers in the Americas AWS region as of now.
We are still actively mitigating the issue. We will continue to provide further updates as soon as they become available.

We have isolated the root cause and are actively mitigating the issue. We apologize for the inconvenience. Please reach out to our chat or support team for any further questions.

We have identified root cause of this issue and applied remedial solutions. We will actively monitor the status and provide further updates as soon as possible.

We are actively upscaling the ingestion capability of our cluster to address this ongoing issue. We appreciate your extended patience on this issue and will provide further updates as soon as possible.

We are still working actively on the mitigation of this issue. We apologize for the inconvenience. Please reach out to our chat or support team for any further questions.

We have noticed the log ingestion is gradually getting back to normal after scaling up capability of our cluster. We will actively monitor the status and update this page if there is any further update. Please reach out to our chat or support team for any further questions.