Data Export Error when ingesting data to Grail

For some tenants an issue occurs when storing data into Grail. Most data is stored successful, but a very small amount of data might be lost. We are actively looking into this issue and will continue to keep you updated on what we find.

#Scope: AWS Canada Central

We are still investigating this issue but issue appears to happen when data is exported. We will continue to update you periodically on what we find and appreciate your patience as we look into this.

From our investigation it appears that majority of the data gets successfully processed and only a very small amount of data is affected. We are further working on mitigating the issue and appreciate your patience as we look into this.

Further working on mitigating the issue by doing a rolling restart of the affected clusters. From this we have noticed a decrease in occurrences from the data that is affected. We are monitoring the occurrences and and will continue to update you when the restart is complete.

Rolling restart of the affected clusters has been done successfully. We will continue monitoring the occurrences of this issue. Apologize for the inconvenience and appreciate your patience!

In case of any further questions, feel free to contact us via in-product chats or support tickets.

We are closely monitoring further occurrences of this issue. We do not anticipate any noticeable impact on our customers' experience.

Please reach out to us via in-product chats or support tickets if you have any questions.

We are continuing to monitor this issue and have not seen a noticeable impact to our customers experience during our investigation.
If you do have any questions, please reach out to us in our in-product chat or support ticket.

We wanted to provide an update that we are working diligently to mitigate this issue and are continuing to monitor the impact. As mentioned before, this issue does not seem to have a noticeable impact on the customer experience.

We appreciate your patience as we investigate this, and we will continue to update you on our progress on our status.io page. If you have any questions in the meantime, please reach out to us in our in-product chat or support ticket.