Potential Saas tenants performance issues

Currently we are experiencing issues on US-East-1 region. There is a performance impact at the moment for some customers. We apologize for the inconvenience and are working to get the cluster to a stable state as soon as possible.

We are still in the process of analyzing the issue with performance and access to some customer tenants in US-East-1 region. Data integrity is under assessment. We apologize for the inconvenience.

We can confirm all affected tenants should be fully accessible. We are confident we have identified the potential root cause and put actions in place to prevent this issue reoccurring again. Our teams are monitoring the situation continuously.

We continue to investigate the root cause of this issue. We have determined that gaps in Log Monitoring data could occur during this time of performance and access issues. We're working diligently to fully remediate this issue and will continue to update as the status changes. Please reach out via in-product conversations or through a Support ticket if you have questions.

We continue to investigate the root cause of this issue. We have determined that gaps in Log Monitoring data could occur during this time of performance and access issues. We're working diligently to fully remediate this issue and will continue to update as the status changes. Impacted customers may see log ingest returning to normal for their tenants. Please reach out via in-product conversations or through a Support ticket if you have questions.

Mitigation measures are in place, and cluster health has returned to normal. We have narrowed down the root cause and are working on a permanent fix. If you have questions, please contact us through in-product conversations or a Support ticket. Thank you for your patience, and we apologise for any inconvenience caused.