Outage in Dynatrace

Exception within .NET processes with MongoDB after OneAgent Upgrade to 1.307

Resolved Minor
February 24, 2025 - Started 15 days ago - Lasted about 19 hours

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Outage Details

We have identified the cause of the issue and we are actively working on a resolution.

There are currently 2 workarounds available:
* The .NET MongoDB OneAgent feature can be disabled (enabled off, instrumentation off, then restart the process)
* Downgrade to OA version 1.305.

If you are experiencing issues and need assistance with implementing the workaround, please open a support case.
Latest Updates ( sorted recent to last )
15 days ago - at 02/24/2025 03:56PM

We have identified the cause of the issue and we are actively working on a resolution.

There are currently 2 workarounds available:
* The .NET MongoDB OneAgent feature can be disabled (enabled off, instrumentation off, then restart the process)
* Downgrade to OA version 1.305.

If you are experiencing issues and need assistance with implementing the workaround, please open a support case.

15 days ago - at 02/24/2025 10:31PM

We are actively working on a permanent fix and will communicate its availability as soon as it becomes available.

The following workarounds are still available. If you need assistance with performing these workarounds, please reach out to Dynatrace Product Support.
* The .NET MongoDB OneAgent feature can be disabled (enabled off, instrumentation off, then restart the process)
* Downgrade to OA version 1.305.

15 days ago - at 02/25/2025 10:06AM

We have released the fix for the issue in OneAgent 1.307.59.
The previously suggested workarounds are not required anymore and should be reversed after the OneAgent Update. If you require further assistance, please reach out to Dynatrace Product Support. Thank you for your patience while we worked on resolving the issue and sorry for the inconvenience this may have caused.

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