Outage in EBANX

[Brazil] Payment type PIX degradation

Resolved Major

February 07, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an outage in production affecting PIX payment processing in Brazil.

Components affected

EBANX API

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 02/07/2026 03:58PM

This incident has been resolved.

MONITORING 9 days ago - at 02/07/2026 03:27PM

PIX payment processing in Brazil is returning to normal levels. We are continuing to monitor to ensure stability.

INVESTIGATING 9 days ago - at 02/07/2026 03:08PM

We are currently investigating the issue. Initial indications suggest it is related to networking problems with our cloud provider. We will provide further updates as the investigation progresses.

INVESTIGATING 9 days ago - at 02/07/2026 02:56PM

We are currently experiencing an degradation in responde time affecting PIX payment processing in Brazil,

INVESTIGATING 9 days ago - at 02/07/2026 02:55PM

We are currently experiencing an outage in production affecting PIX payment processing in Brazil.

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