Outage in ecobee

Degraded Performance for Some Customers

Resolved Minor
January 27, 2023 - Started almost 2 years ago - Lasted 29 minutes
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/27/2023 01:56AM

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

MONITORING almost 2 years ago - at 01/27/2023 01:43AM

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

INVESTIGATING almost 2 years ago - at 01/27/2023 01:42AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/27/2023 01:41AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/27/2023 01:35AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/27/2023 01:33AM

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

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