Outage in ecobee

ecobee Authentication Services

Resolved Major
October 30, 2023 - Started almost 2 years ago - Lasted 44 minutes
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

We’ve received reports of ecobee Authentication Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Components affected
ecobee Public API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/30/2023 09:03PM

Case closed! The incident we were experiencing with ecobee Authentication Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

MONITORING almost 2 years ago - at 10/30/2023 08:43PM

We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

INVESTIGATING almost 2 years ago - at 10/30/2023 08:34PM

We’ve received reports of ecobee Authentication Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Latest ecobee outages

Interruption to ecobee Integration Services - about 1 month ago
Interruption to ecobee Integration Services - about 1 month ago
Interruption to All Online Services - about 2 months ago
Interruption to ecobee Mobile Services - about 2 months ago
Interruption to Alexa Voice Service - 3 months ago

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