Outage in ecobee

Interruption to Switch+ Online Services

Resolved Major
July 31, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.
Components affected
ecobee Switch+ Connectivity
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/31/2024 03:12AM

This incident has been resolved.

MONITORING 5 months ago - at 07/31/2024 02:35AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 07/31/2024 12:13AM

Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.

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