Outage in ecobee

Interruption to ecobee Smart Security Online Services

Resolved Major
January 08, 2025 - Started 28 days ago - Lasted about 1 hour
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Live Feed and are experiencing issues with push notifications and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 01/08/2025 04:16PM

Case closed! The incident we were experiencing with Smart Security has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

INVESTIGATING 28 days ago - at 01/08/2025 03:35PM

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Live Feed and are experiencing issues with push notifications and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

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