Outage in ecobee
Interruption to ecobee Mobile Services
Resolved MajorIncident Report
It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Components affected
ecobee Public API ecobee Thermostat Connectivity ecobee Switch+ Connectivity ecobee Alexa Voice Services ecobee SmartCamera Online Services ecobee Mobile ServicesLatest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/18/2025 12:32AM
And that’s all, folks! The incident we were experiencing with ecobee services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.
MONITORING
10 months ago - at 06/17/2025 11:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 06/17/2025 11:17PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/17/2025 11:00PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/17/2025 10:30PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/17/2025 10:15PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/17/2025 10:09PM
Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.
IDENTIFIED
10 months ago - at 06/17/2025 09:52PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/17/2025 08:42PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/17/2025 08:18PM
We are continuing to work on a fix for this issue.
IDENTIFIED
10 months ago - at 06/17/2025 07:59PM
Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.
INVESTIGATING
10 months ago - at 06/17/2025 07:13PM
It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.
Latest ecobee outages
Interruption to Thermostat Online Services - about 1 month ago
Thermostat Runtime Reports Slowness - 2 months ago
Interruption to ecobee Smart Security Online Services - 3 months ago
Interruption to ecobee Integration Services - 4 months ago
Interruption to ecobee Mobile Services - 5 months ago
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