Outage in ecobee

Interruption to Thermostat Online Services

Resolved Minor
June 23, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

IsDown continuously monitors the ecobee status page and multiple sources to provide up-to-date information. Check back with us for the latest ecobee uptime status.

Outage Details

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Components affected
ecobee Thermostat Connectivity
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 06/23/2025 07:08PM

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

INVESTIGATING 9 days ago - at 06/23/2025 06:19PM

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

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