Interruption to ecobee Mobile Services

Happy news, everyone. The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the app you are trying to access.

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We are continuing to investigate this issue.

We’ve received reports of ecobee services not working. Our team is looking for a solution. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, web portal and third-party apps are down. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.