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Outage in ecobee

Interruption to Subscriptions

Major

October 20, 2025 - Started about 3 hours ago
Official incident page

Incident Report

We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

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Latest Updates ( sorted recent to last )

MONITORING about 3 hours ago - at 10/20/2025 10:52AM

The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

IDENTIFIED about 3 hours ago - at 10/20/2025 10:06AM

We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

INVESTIGATING about 3 hours ago - at 10/20/2025 10:04AM

Latest ecobee outages

Interruption to SmartCamera Online Services - about 6 hours ago

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Interruption to ecobee Integration Services - about 2 months ago

Interruption to All Online Services - 3 months ago

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