Outage in Ecwid
Ecwid by Lightspeed Chat support is not available for some users
Resolved Major
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Outage Details
At the moment we experience issues with our support chats: some users may not be able to reach our agents.
We're in contact with the Zendesk Support team (the service providing us with the Support tools).
We are very sorry for this! At the moment you can send your questions to ec.support@lightspeedhq.com.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.
We'll post next update in 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 06/20/2023 10:31AM
The issue with our support chats is fixed!
Now all the users can access the chats from their Ecwid by Lightspeed admins.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.
MONITORING
about 2 years ago - at 06/20/2023 08:34AM
The situation with chat availability stabilized.
The chat option should be available for all users now. Zendesk Support team (the service providing us with the Support tools) continues to monitor the issue until it fully resolved.
INVESTIGATING
about 2 years ago - at 06/20/2023 07:17AM
At the moment we experience issues with our support chats: some users may not be able to reach our agents.
We're in contact with the Zendesk Support team (the service providing us with the Support tools).
We are very sorry for this! At the moment you can send your questions to ec.support@lightspeedhq.com.
All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.
We'll post next update in 30 minutes.
Latest Ecwid outages
Some Instant Sites and website editors don't load - 25 days ago
Ecwid Instant Sites and Control Panels are not loading - about 2 months ago
Orders and products are missing in some stores - about 2 months ago
Ecwid storefronts show product changes with delay - 5 months ago
Ecwid websites and website editors don't load or load slow - 6 months ago
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