Outage in Ecwid

Square accounts are disconnected from some Ecwid stores

Resolved Major
August 28, 2023 - Started about 2 years ago - Lasted about 13 hours
Official incident page

Incident Report

Square Payments has issues affecting our integration with Square Payments. The Square accounts are not accepting any transactions and Square accounts were disconnected from Ecwid stores with no ability to reconnect. We are very sorry about it and hope Square can fix it soon! You can check their Status Page here: https://www.issquareup.com/incidents/dl1zfwmmltss
Components affected
Ecwid Help Center

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/29/2023 07:00AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/29/2023 01:05AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/28/2023 08:08PM

We found out that the issue is not related to the issues mentioned on the Square Status Page and is related to our integration with Square. It affects some specific Ecwid users (not everyone is affected).

We are very sorry about this issue! We already investigating the issue to fix it as soon as possible.

IDENTIFIED about 2 years ago - at 08/28/2023 06:06PM

Square Payments has issues affecting our integration with Square Payments. The Square accounts are not accepting any transactions and Square accounts were disconnected from Ecwid stores with no ability to reconnect.

We are very sorry about it and hope Square can fix it soon! You can check their Status Page here: https://www.issquareup.com/incidents/dl1zfwmmltss

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