Outage in Edmentum

Genius SIS Incident

Resolved Minor
December 02, 2024 - Started 10 days ago - Lasted about 1 hour
Official incident page

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Outage Details

When clicking "launch" from their dashboards, some students are receiving the error message, "Invalid - token is invalid. We are currently investigating this issue.
Components affected
Edmentum Genius SIS
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/02/2024 03:11PM

This incident has been resolved. We will continue to monitor performance.

MONITORING 9 days ago - at 12/02/2024 03:05PM

A fix has been implemented, and the platform is performing as expected. We will continue to monitor.

INVESTIGATING 10 days ago - at 12/02/2024 02:21PM

When clicking "launch" from their dashboards, some students are receiving the error message, "Invalid - token is invalid. We are currently investigating this issue.

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