Outage in EIDO Healthcare

Some PDF downloads are failing in the Download Centre

Resolved Major
October 03, 2024 - Started about 1 year ago - Lasted 22 minutes

Incident Report

We are currently investigating this incident.
Components affected
EIDO Healthcare London
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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 year ago - at 10/03/2024 12:20PM

We are currently investigating this incident.

IDENTIFIED about 1 year ago - at 10/03/2024 12:31PM

An issue has been found with the most recent system image. We are restoring from a known-good backup.

Latest EIDO Healthcare outages

Email to patient feature fails when attaching multiple PDF documents - about 2 months ago
Missing laterality option for some lateral procedures - 2 months ago
Inform PDF Download Centre is down - 2 months ago
Some consent forms may display non-English content for some customers - 4 months ago
Intermittent site cannot be reached bug affecting some Chrome and Edge users - 7 months ago

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