Outage in EIDO Healthcare

Some PDF downloads are failing in the Download Centre

Resolved Major

October 03, 2024 - Started 5 months ago - Lasted 22 minutes

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Outage Details

We are currently investigating this incident.

Components affected

EIDO Healthcare London

Latest Updates ( sorted recent to last )

INVESTIGATING 5 months ago - at 10/03/2024 12:20PM

We are currently investigating this incident.

IDENTIFIED 5 months ago - at 10/03/2024 12:31PM

An issue has been found with the most recent system image. We are restoring from a known-good backup.

Latest EIDO Healthcare outages

Custom front covers not displaying - 13 days ago

Shortcode service is down - 14 days ago

Bilingual downloads failing for some customers and documents cannot be printed - 17 days ago

Issue with email sending in Consent Suite - about 1 month ago

Document downloads failing in Download Centre - about 1 year ago

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