Outage in EIDO Healthcare
Issue with email sending in Consent Suite
Resolved Minor
February 03, 2025 - Started 9 months ago
- Lasted about 5 hours
Incident Report
We are aware of an issue sending emails currently via the consent suite. We are investigating this incident and will update once more is known.
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Latest Updates ( sorted recent to last )
INVESTIGATING
9 months ago - at 02/03/2025 12:09PM
We are aware of an issue sending emails currently via the consent suite. We are investigating this incident and will update once more is known.
IDENTIFIED
9 months ago - at 02/03/2025 12:57PM
The issue has been identifed and is relating to a bounce rate threshold with the email sending partner. The team are working to reinstate this service with the partner. In the meantime, we suggest customers use SMS, as this is working as expected.
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