Outage in EIDO Healthcare

Issue with email sending in Consent Suite

Resolved Minor
February 03, 2025 - Started 10 months ago - Lasted about 5 hours

Incident Report

We are aware of an issue sending emails currently via the consent suite. We are investigating this incident and will update once more is known.
Components affected
EIDO Healthcare London EIDO Healthcare India EIDO Healthcare Australia

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Latest Updates ( sorted recent to last )
INVESTIGATING 10 months ago - at 02/03/2025 12:09PM

We are aware of an issue sending emails currently via the consent suite. We are investigating this incident and will update once more is known.

IDENTIFIED 10 months ago - at 02/03/2025 12:57PM

The issue has been identifed and is relating to a bounce rate threshold with the email sending partner. The team are working to reinstate this service with the partner. In the meantime, we suggest customers use SMS, as this is working as expected.

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