Outage in EIDO Healthcare

Custom front covers not displaying

Resolved Minor
February 28, 2025 - Started 8 months ago - Lasted about 1 hour

Incident Report

We are currently investigating this incident.
Components affected
EIDO Healthcare London
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Latest Updates ( sorted recent to last )
INVESTIGATING 8 months ago - at 02/28/2025 09:26AM

We are currently investigating this incident.

IDENTIFIED 8 months ago - at 02/28/2025 09:53AM

A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated. We are currently working on rolling out a fix.

IDENTIFIED 8 months ago - at 02/28/2025 10:13AM

We are rolling out a fix to all affected customers, full functionality should be restored shortly.

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