Outage in Elastic Cloud

Connectivity issues in GCP regions, AWS Sao Paulo, AWS Ohio, and Azure Washington

Resolved Minor
March 15, 2022 - Started almost 3 years ago - Lasted 14 days
Official incident page

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Outage Details

We are currently investigating reports of connectivity issues with deployments in our GCP Iowa (us-central1) region
Components affected
Elastic Cloud App Search connectivity: GCP us-central1 Elastic Cloud APM connectivity: GCP us-central1 Elastic Cloud Elasticsearch connectivity: GCP us-central1 Elastic Cloud Kibana connectivity: GCP us-central1 Elastic Cloud Enterprise Search connectivity: GCP us-central1 Elastic Cloud Kibana connectivity: GCP asia-east1 Elastic Cloud App Search connectivity: GCP us-east4 Elastic Cloud App Search connectivity: GCP us-west1 Elastic Cloud APM connectivity: GCP us-east1 Elastic Cloud APM connectivity: GCP southamerica-east1 Elastic Cloud APM connectivity: GCP australia-southeast1 Elastic Cloud Kibana connectivity: GCP europe-west2 Elastic Cloud Kibana connectivity: GCP us-east4 Elastic Cloud Kibana connectivity: AWS us-east-2 Elastic Cloud Enterprise Search connectivity: GCP europe-west1 Elastic Cloud APM connectivity: GCP us-east4 Elastic Cloud APM connectivity: GCP asia-east1 Elastic Cloud APM connectivity: GCP europe-west4 Elastic Cloud APM connectivity: GCP northamerica-northeast1 Elastic Cloud Elasticsearch connectivity: GCP asia-south1 Elastic Cloud App Search connectivity: GCP southamerica-east1 Elastic Cloud APM connectivity: GCP europe-west2 Elastic Cloud APM connectivity: GCP asia-northeast1 Elastic Cloud Kibana connectivity: GCP asia-southeast1 Elastic Cloud APM connectivity: GCP us-west1 Elastic Cloud Enterprise Search connectivity: GCP us-east1 Elastic Cloud APM connectivity: AWS us-east-2 Elastic Cloud Elasticsearch connectivity: GCP asia-southeast1 Elastic Cloud Elasticsearch connectivity: GCP europe-west3 Elastic Cloud Enterprise Search connectivity: GCP southamerica-east1 Elastic Cloud App Search connectivity: GCP australia-southeast1 Elastic Cloud APM connectivity: GCP europe-west1 Elastic Cloud Kibana connectivity: Azure azure-westus2 Elastic Cloud Elasticsearch connectivity: GCP europe-north1 Elastic Cloud Elasticsearch connectivity: GCP australia-southeast1 Elastic Cloud Enterprise Search connectivity: AWS sa-east-1 Elastic Cloud Elasticsearch connectivity: GCP us-west2 Elastic Cloud Kibana connectivity: GCP southamerica-east1 Elastic Cloud Kibana connectivity: GCP europe-west4 Elastic Cloud App Search connectivity: GCP europe-west2 Elastic Cloud App Search connectivity: GCP asia-east1 Elastic Cloud Enterprise Search connectivity: GCP australia-southeast1 Elastic Cloud Enterprise Search connectivity: GCP asia-south1 Elastic Cloud Enterprise Search connectivity: GCP asia-east1 Elastic Cloud App Search connectivity: GCP us-east1 Elastic Cloud App Search connectivity: GCP asia-northeast1 Elastic Cloud Enterprise Search connectivity: GCP europe-west3 Elastic Cloud App Search connectivity: AWS us-east-2 Elastic Cloud Enterprise Search connectivity: GCP us-west1 Elastic Cloud Enterprise Search connectivity: AWS us-east-2 Elastic Cloud App Search connectivity: AWS sa-east-1 Elastic Cloud Kibana connectivity: GCP australia-southeast1 Elastic Cloud Elasticsearch connectivity: GCP asia-northeast1 Elastic Cloud Kibana connectivity: GCP asia-south1 Elastic Cloud Kibana connectivity: GCP northamerica-northeast1 Elastic Cloud Elasticsearch connectivity: GCP asia-east1 Elastic Cloud Elasticsearch connectivity: GCP europe-west4 Elastic Cloud App Search connectivity: GCP asia-southeast1 Elastic Cloud Enterprise Search connectivity: GCP europe-north1 Elastic Cloud Enterprise Search connectivity: Azure azure-westus2 Elastic Cloud App Search connectivity: GCP asia-south1 Elastic Cloud APM connectivity: AWS sa-east-1 Elastic Cloud Elasticsearch connectivity: AWS sa-east-1 Elastic Cloud Kibana connectivity: GCP europe-west1 Elastic Cloud Kibana connectivity: GCP europe-west3 Elastic Cloud App Search connectivity: GCP us-west2 Elastic Cloud Kibana connectivity: AWS sa-east-1 Elastic Cloud Elasticsearch connectivity: GCP us-west1 Elastic Cloud App Search connectivity: GCP europe-north1 Elastic Cloud Enterprise Search connectivity: GCP europe-west4 Elastic Cloud Kibana connectivity: GCP us-east1 Elastic Cloud App Search connectivity: GCP europe-west1 Elastic Cloud Elasticsearch connectivity: GCP northamerica-northeast1 Elastic Cloud Elasticsearch connectivity: GCP europe-west2 Elastic Cloud Kibana connectivity: GCP asia-northeast1 Elastic Cloud Elasticsearch connectivity: GCP europe-west1 Elastic Cloud Elasticsearch connectivity: GCP us-east1 Elastic Cloud Elasticsearch connectivity: GCP southamerica-east1 Elastic Cloud Elasticsearch connectivity: AWS us-east-2 Elastic Cloud Enterprise Search connectivity: GCP asia-southeast1 Elastic Cloud APM connectivity: GCP europe-west3 Elastic Cloud Enterprise Search connectivity: GCP us-east4 Elastic Cloud App Search connectivity: GCP europe-west3 Elastic Cloud APM connectivity: GCP us-west2 Elastic Cloud App Search connectivity: GCP northamerica-northeast1 Elastic Cloud App Search connectivity: Azure azure-westus2 Elastic Cloud Enterprise Search connectivity: GCP us-west2 Elastic Cloud Enterprise Search connectivity: GCP northamerica-northeast1 Elastic Cloud Enterprise Search connectivity: GCP europe-west2 Elastic Cloud Kibana connectivity: GCP us-west1 Elastic Cloud Elasticsearch connectivity: Azure azure-westus2 Elastic Cloud Kibana connectivity: GCP europe-north1 Elastic Cloud APM connectivity: GCP europe-north1 Elastic Cloud APM connectivity: GCP asia-south1 Elastic Cloud Kibana connectivity: GCP us-west2 Elastic Cloud APM connectivity: Azure azure-westus2 Elastic Cloud App Search connectivity: GCP europe-west4 Elastic Cloud APM connectivity: GCP asia-southeast1 Elastic Cloud Elasticsearch connectivity: GCP us-east4 Elastic Cloud Enterprise Search connectivity: GCP asia-northeast1
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 03/15/2022 10:11PM

We have deployed the fix to all affected regions. If you are still experiencing connectivity issues in one of these regions, please contact Support.

IDENTIFIED almost 3 years ago - at 03/15/2022 09:58PM

The fix has been deployed to all GCP regions. We are continuing to roll out the fix to the remaining affected regions.

IDENTIFIED almost 3 years ago - at 03/15/2022 09:11PM

The fix has been implemented in GCP Iowa (us-central1) and GCP Oregon (us-west1). We are continuing to roll out the fix to the remaining regions.

IDENTIFIED almost 3 years ago - at 03/15/2022 08:10PM

We are continuing with rolling out the component fix to all other affected regions.

IDENTIFIED almost 3 years ago - at 03/15/2022 07:48PM

We are working on implementing the fix in one of the affected regions. We will post another update in 30 minutes.

IDENTIFIED almost 3 years ago - at 03/15/2022 06:21PM

We've identified the problem in one of the components that impacts connectivity for a subset of deployments. We are currently working on a fix. In the meantime if you are affected please contact support.

INVESTIGATING almost 3 years ago - at 03/15/2022 05:47PM

We continue to investigate the root cause of the incident. We will post the next update in 30 minutes.

INVESTIGATING almost 3 years ago - at 03/15/2022 04:55PM

We have identified further regions experiencing connectivity issues: all GCP regions, AWS Sao Paulo, AWS Ohio, and Azure Washington. We are currently rolling back a recent release in one of the affected regions

INVESTIGATING almost 3 years ago - at 03/15/2022 03:47PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 03/15/2022 03:05PM

We are currently investigating reports of connectivity issues with deployments in our GCP Iowa (us-central1) region

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