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Outage in Elastic Cloud

Increased latency in authentication requests to Elastic Cloud Console

Resolved Major
October 08, 2025 - Started 6 months ago - Lasted about 14 hours
Official incident page

Incident Report

We observed increased latency in customer logins to Cloud Console. We are currently investigating.
Components affected
Elastic Cloud Cloud console

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/08/2025 11:58PM

This incident has been resolved.

MONITORING 6 months ago - at 10/08/2025 08:07PM

The mitigations have been effective in preventing the latency from reocurring. We will continue to monitor closely while a permanent fix is being validated and deployed. We will provide the next status page update in 4 hours or as soon as we have new information.

MONITORING 6 months ago - at 10/08/2025 03:50PM

We continue to monitor the impact of the mitigations. We will provide the next status page update in 4 hours or as soon as we have new information.

MONITORING 6 months ago - at 10/08/2025 01:32PM

We have applied mitigations that should prevent the latency from spiking up again. We are monitoring the impact. We will provide the next status page update in 180 minutes or as soon as we have new information.

INVESTIGATING 6 months ago - at 10/08/2025 12:58PM

We continue to monitor the issue. We will provide another update in about 60 minutes.

INVESTIGATING 6 months ago - at 10/08/2025 11:59AM

The latency is back to pre-incident level. We continue to monitor the issue. We will provide another update in about 60 minutes.

INVESTIGATING 6 months ago - at 10/08/2025 10:33AM

We continue to investigate the increased latency in authentication requests to Elastic Cloud Console. We will provide next update in 60 minutes or as soon as we know more.

INVESTIGATING 6 months ago - at 10/08/2025 09:42AM

We observed increased latency in customer logins to Cloud Console. We are currently investigating.

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