Outage in Elastic Cloud

Deployment creation/management impacted in GCP London

Resolved Minor
July 19, 2022 - Started about 3 years ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently investigating an issue with the backend coordination layer in GCP London (gcp-europe-west2) that may impact the ability to create, update, restart, or delete deployments in this region.
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 07/20/2022 05:36PM

Remediation has completed for the majority of deployments in this region affected by the loss of the europe-west-2a availability zone. Engineers are continuing to work on the few remaining deployments that are taking longer to recover.

IDENTIFIED about 3 years ago - at 07/20/2022 04:28PM

Remediation continues for the affected instances from this incident, including replacing instances that remain unhealthy in the europe-west-2a availability zone. We will post another update within 1 hour.

IDENTIFIED about 3 years ago - at 07/20/2022 03:22PM

We are continuing to work on remediating any affected instances from this incident, including replacing instances that remain unhealthy in the europe-west-2a availability zone. We will post another update within 1 hour.

IDENTIFIED about 3 years ago - at 07/20/2022 02:29PM

We are currently working on remediating any affected instances from this incident, including replacing any instances that remain unhealthy in the europe-west-2a availability zone. We will another update within 1 hour.

IDENTIFIED about 3 years ago - at 07/20/2022 01:07AM

The gcp-europe-west2-a availability zone is still encountering issues. Customers running in non-HA configurations in this availability zone could be impacted. Create and update operations is this region could also experience issues while this issue persists. We are continuing to monitor the situation and will update as new information becomes available. For more detail from Google, please see https://status.cloud.google.com/regional/europe.

IDENTIFIED about 3 years ago - at 07/19/2022 09:48PM

Google has posted that the cooling system in the europe-west2 availability zone should be restored by 23:30 UTC, after which our engineers can begin work on remediation of affected instances. We will post another update at 23:30 UTC

IDENTIFIED about 3 years ago - at 07/19/2022 09:12PM

Google is continuing to work on the loss of the europe-west2-a availability zone in GCP London. At the moment we do not have an ETA for when this will be resolved but we are continuing to monitor the situation. We will post another update within 1 hour.

IDENTIFIED about 3 years ago - at 07/19/2022 08:11PM

We are continuing to monitor status on Google's remediation of the issue with the europe-west2-a availability zone. We will post another update within 1 hour

IDENTIFIED about 3 years ago - at 07/19/2022 06:54PM

Google is continuing to investigate an issue with datacenter cooling that is affecting instances in the europe-west2-a availability zone.

INVESTIGATING about 3 years ago - at 07/19/2022 05:51PM

Google has posted a status message, https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2#guoaCiLrsny92g8eoeyR, confirming there is an ongoing outage with one availability zone, europe-west2-a in this region. As such, we are upgrading this incident to major and are following up with Google.

INVESTIGATING about 3 years ago - at 07/19/2022 05:44PM

We are currently investigating an issue with the backend coordination layer in GCP London (gcp-europe-west2) that may impact the ability to create, update, restart, or delete deployments in this region.

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