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All remediating actions have been completed. Our support engineers are working directly with customers who were impacted during this incident.
Our team will follow up with a root cause analysis.
Most deployments have been restored and we are monitoring closely. All impacted customers have been contacted and we're working closely with those impacted to ensure systems are functioning normally.
Restoration is still proceeding and support is reaching out directly to impacted customers with updates. We will continue to update with progress.
We have successfully restored a number of deployments. Restoration efforts are continuing, and we will continue to update as new information comes to light. Thank you for your patience.
We have begun restoring deployments from snapshot. We will update again in one hour.
Work continues on implementing the fix across regions. Another update will be sent in 1h.
Work continues on implementing the fix across regions. Another update will be sent in 1h.
Work continues on implementing the fix across regions. Another update will be sent in 1h.
Work continues on implementing the fix across regions. Another update will be sent in 1h.
Work continues on implementing the fix across regions. Another update will be sent in 1h.
Work continues on implementing the fix across regions. Another update will be sent in 1h.
We are progressing with the implementation of our fix and our engineers are focused on restoring any affected clusters.
We are continuing to work on a fix for this issue.
We have already reached out to all affected customers and are working on restoring the affected deployments.
Next update will be in 1hr.
We are continuing to investigate this issue.
We have confirmed which deployments got affected in which regions. We have blob storage snapshots and we will be attempting recovery from our backups.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We have detected an automation failure that caused some very limited number of customer deployments to be incorrectly deleted between 2UTC and 3UTC on the 01/11/2023. The impacted deployments are spread over multiple regions.
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